Terms and Conditions

This agreement applies to all purchases made online or on-site at any Beta Boulders facility by the prospective customer (the “Customer”). This contract constitutes the understanding between Beta Boulders and the Customer on any products purchased. No other understanding or agreement exists between these parties. No representations, other than those stated herein, have been made by anyone to the undersigned to induce them to enter into this agreement.

Safety
The Customer agrees to comply with all Beta Boulders rules, regulations, and policies. The Customer recognise that use of the gym and its facilities and equipment entails certain risks, including risk of bodily harm, which depend among other things on the physical and other conditions of the Customer, his or her training, experience, medical history and fitness, and his or her familiarity with the nature, condition, use, and operation of the facilities and equipment and taking appropriate precautions with respect thereto.

The Customer assumes any and all risk and responsibility for him-or-herself and any heirs, devisees, and personal representatives and releases and discharges Beta Boulders and all partners, shareholders, directors, officers, employees, agents, successors, and assigns, and the respective heirs and personal representatives of any of the foregoing, from any and all liability on account of or in connection with the applicant’s use of Beta Boulders’ facilities or any of its equipment.

The Customer, to the best his knowledge and belief is in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to the Customer’s health, safety, comfort, wellbeing or physical condition. Further, that the Customer must advise Beta Boulders immediately should those circumstances change.

Registration
On their first visit, the Customer must create a customer profile and present a valid photo-ID at reception. The reception has the right to refuse access if they suspect the Customer is using a non-valid ID or a fake name.

Online purchases
On their first visit, the Customer must sign the required waiver and registration form. Customers will be denied access unless the waiver and registration form is fully executed and accepted by the Customer.

The Customers must carry a copy of the online purchase receipt when check-in in at the Beta Boulders facility. Failure to provide a valid receipt might impede the access to the facility by the Customer.

Compulsory Check-in
On each and every visit, Customers must check-in at the reception or using the automatic check-in kiosk.

Customers who are found to have accessed the facility without check-in might be liable to a fine equal to 100 times the daily pass applicable at that time. The fine would be immediately payable and Beta Boulders reserve right to use third party collection providers to recover any amount due.

Access
Customers who have acquired any membership or entry pass are entitled to access the Beta Boulders facility only during regular opening hours. Entry to certain areas might be restricted at time due to safety concerns, business reasons, restricted events and/or unforeseen circumstances.

If the entry is denied due to Beta Boulders fault, the Customers will be provided access at a different date. Beta Boulders however, would not be liable for any costs or loss incurred by the Customers due to the access being restricted.

Minors
All customers below the age of 18 need to bring the Beta Boulders consent form signed by a parent / legal guardian when climbing at our facilities (you can find the consent form at the bottom of this page). The signing parent / legal guardian takes full responsibility in regard to the safety of the children, their behaviour and any damage. The responsibility includes making sure that the children understand the rules of the gyms and how to ensure a safe environment for themselves and others. This applies at all times, no matter if the signing parent / legal guardian is present at the time the children are in the gyms.

Additionally, children below the age of 14 must be accompanied by an adult at all times and are not allowed to climb alone. There is a maximum of two children per adult and the adult must be at all times within reaching distance of the children. Failure to follow this policy might result in removal of the children from the gym to ensure their safety and the safety of other customers.

Climbing Shoes
Customers must wear climbing shoes at all times when climbing. Non-climbing shoes or barefoot climbing is strictly prohibited.
Failure to follow this policy might result in removal of the customer from the gym.

Membership – generic terms and conditions
This product includes Recurring Membership (legacy – no longer sold), Unlimited Membership, Off-Peak Membership and Basic Membership (the Membership).

Membership starts on the day of the online purchase and renews automatically on the same day of each month or year depending on the selected billing period (the Renewal Date). Memberships might have a minimum non-cancellation period as described in the product page (the No Cancellation Period or Commitment Period). A member can cancel a Membership on the website or using the appropriate button on the My Account page. Cancellation must be received at least 7 days prior to the next renewal date (168 hours before the Membership would renew). No refund is possible for cancellation received late and/or unused period of the Membership.

Membership cannot be transferred to anyone else and can only be used by the registered Customers associated with the membership. Membership cannot be extended, except by purchasing a new membership under the terms applicable at the time of purchase. Membership cannot be refunded.

Memberships (Monthly billing) can be put on pause by writing an email to [email protected] with at least 7-days notice from the intended freeze/unfreeze date. The minimum pause period is one month, the maximum three months. Pause is subject to a fee, as outlined on the pricing page.

Memberships (Yearly billing) can be put on pause by writing an email to [email protected] with at least 7-days notice from the intended freeze/unfreeze date. The minimum pause period is one month, the maximum three months.

Basic Membership access counter is calculated on a calendar-month basis and resets on the first day of each calendar month. Unused accesses do not rollover to the following period.

Beta Boulders reserves the right to update upward or downward the price of Memberships by giving at least 10 days notice on the next renewal (subject to the Frozen Price Guarantee period)

Should unforeseen circumstances prevent Beta Boulders from delivering use of its facility for any period of time, the Customer agrees that membership will be postponed until Beta Boulders can deliver.

Trial Memberships – generic terms and conditions
Trial Membership starts on the day of first check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase.

Trial Membership cannot be transferred to anyone else and can only be used by the registered Customers associated with the membership. Trial Membership cannot be extended, except by purchasing a new membership under the terms applicable at the time of purchase. Trial Membership cannot be refunded.

Trial Membership cannot be frozen or paused.

Should unforeseen circumstances prevent Beta Boulders from delivering use of its facility for any period of time, the Customer agrees that membership will be postponed until Beta Boulders can deliver.

Prepaid Membership – generic terms and conditions – this product is not longer sold
Prepaid Membership starts on the day of first check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase.

Prepaid Membership cannot be transferred to anyone else and can only be used by the registered Customers associated with the membership. Prepaid Membership cannot be extended, except by purchasing a new membership under the terms applicable at the time of purchase. Prepaid Membership cannot be refunded.

Prepaid Members, can request to freeze and unfreeze their membership writing an email to [email protected] with at least one week notice from the intended freeze/unfreeze date. The minimum freezing period is one month, the maximum three months. Freezing is free and possible only once per membership.

Should unforeseen circumstances prevent Beta Boulders from delivering use of its facility for any period of time, the Customer agrees that membership will be postponed until Beta Boulders can deliver.

Multi-Entry Pack – generic terms and conditions
Multi-Entry pack are deducted on the day of first check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase. Multi-Entry grants access to the facility until closing time. No re-entry is allowed within the same day.

Multi-entry cannot be transferred to anyone else and can only be used by the registered Customers associated with the multi-entry pack. Multi-Entry packs can be accumulated by purchasing a new Multi-Entry pack under the terms applicable at the time of purchase. Multi-Entry pack cannot be refunded.

Multi-Entry pack expires 2 years from the purchase date (or sooner if they are fully used). However, the Customer might be denied access and asked to re-register at the facility if not check-in has been performed for a period of 12 months.

Multi-Entry pack (Off-Peak) can only be used during the Off-Peak periods. These periods are subject to change from time to time.

Single Pass – generic terms and conditions
Single-Pass includes regular entry as well as entries during events, which require prior booking.

Single-pass are deducted on the day of check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase. Single Pass grants access to the facility until closing time. No re-entry is allowed within the same day.

Single Pass packs cannot be transferred to anyone else. Single-Pass packs cannot be accumulated. Single Pass pack cannot be refunded.

Concessions – generic terms and conditions
Concessions discounted entries can be amended by Beta Boulders in its absolute discretion at any time. Concessions can only be purchased on site, by the concession Customer with presentation of valid applicable ID. Beta Boulders retains right to require additional information from the Customers.

Concessions prices are only valid while the Customers is member of the applicable categories for which the concession applies.

Classes – generic terms and conditions
Classes bookings are deducted on the day of check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase.

Classes bookings cannot be transferred to anyone else. Classes cannot be refunded.

Group Booking – generic terms and conditions
Group Bookings are subject to prepayment. Group Bookings with a number of participants in excess of the booked number of participants will result in the additional participants paying full price on the event day. Group Bookings with less than the planned number of participants are not refundable.

Group Bookings can be rescheduled up to 48 hours before the planned activity start time. Failure to reschedule within this notice period or no-show will result in the Group Bookings being forfeited and the full cost of the Group Booking will be charged.

Group Bookings cannot be transferred to anyone else. Group Bookings cannot be refunded.

Coffee / Shake Pass – generic terms and conditions
Coffee / Shake Pass cannot be transferred to anyone else and can only be used by the registered Customers associated with the Coffee / Shake Pass. Coffee / Shake Pass packs can be accumulated by purchasing a new Coffee / Shake Pass under the terms applicable at the time of purchase. Coffee / Shake Pass pack cannot be refunded.

Coffee / Shake Pass pack expires 2 years from the purchase date (or sooner if they are fully used).

Renewal Loyalty Reward (Loyalty Pass) – Generic Terms and Conditions
The Renewal Loyalty Reward (hereinafter referred to as the Loyalty Pass) may be used by an active Member to grant access to the Beta Boulders facility to another customer. The Loyalty Pass is valid only while the Member holds an active Membership. Should the Member’s Membership expire, be cancelled, or otherwise become inactive, any remaining entries on the Loyalty Pass will be suspended until the Membership is reactivated.

The Loyalty Pass is shareable: the Member may use the included entries to provide access to friends or acquaintances. However, the pass itself is strictly personal and may not be transferred, resold, or refunded.

Each use of the Loyalty Pass grants one entry to the Beta Boulders facility, valid until closing time on the day of use. Re-entry on the same day is not permitted.

Any unused entries on the Loyalty Pass expire two (2) years from the date of issue.

Beta Boulders reserves the right to amend, update, or discontinue the Loyalty Pass and its terms at any time, without prior notice.

Members Friday – generic terms and conditions
Only Members with an active membership are eligible. The offer is limited to one friend per Member, per Friday.
Members Friday is not valid during events or other special activities at Beta Boulders.
Beta Boulders reserves the right to update, modify, or cancel Members Friday at any time without prior notice.

Calculation of Value for Used Memberships or Multi-Passes
The residual value of a Membership or Multi-Pass that has been partially used will be calculated by deducting the number of actual Accesses made during its Validity Period. The price of a single Peak-Time Entrance at the time of assessment will be used as the reference for determining the proportionate value of use, regardless of the price at the time of the Accesses. If this calculation results in an amount payable to Beta Boulders, Beta Boulders reserves the right to claim such payment as compensation for the Usage made. This calculation is provided solely for the purpose of determining the value of use and does not imply any obligation for Beta Boulders to return or reimburse any amount to the Customer.

For the avoidance of doubt, any sign-up or activation fee forms part of the total Membership value and is included in the calculation of the value of use, as it covers administrative onboarding, account creation, system activation and access provisioning performed upon activation of the Membership; such costs are incurred at commencement of the Membership and are therefore deducted irrespective of whether any physical Access has taken place.

Payment Disputes and Chargebacks
If a Customer initiates a chargeback or payment dispute in relation to a charge lawfully applied under these terms, Beta Boulders is entitled to recover: (a) the original transaction amount; (b) an administrative fee of €15; and (c) any fees charged to Beta Boulders by its payment provider(s) as a result of the Customer Actions. All amounts are due immediately. Beta Boulders might suspend the Customer’s account and deny facility access until all amounts are settled in full.

Resale and Transfer Policy
All Beta Boulders products, memberships, passes, and services are strictly non-transferable and may only be used by the registered Customer or intended recipient. Resale or charging others for access or use is strictly prohibited. Any Customer found engaging in resale or unauthorised transfer may have access revoked without refund.